Pavuta Terms and conditions
Your Satisfaction is
our Number One Goal. At Pavuta Telecom, we want you to be 100% satisfied with
your purchase, and exactly what you want. Our sincere goal is to provide an
enjoyable shopping experience that encourages you to shop with us for years to
come. On the occasion that you receive a product that you just don’t like or
that doesn’t match your decor, our experienced customer service staff is just a
phone call away and will guide you through our easy return policy. Customers
who place orders online are responsible for the accuracy of their product
selection and information entered. Customers who place orders by phone or
in-store must review their receipt for accuracy within 24 hours. All return
claims must be informed to Pavuta Telecom within 24 hours of receipt of goods.
Note: If your product
has arrived damaged or doesn’t work properly, please refer to the “Damaged
& Defective Goods Policy” below.
authorization and instructions: To begin the return process, please call online
sales at 0718496382. In most cases we will email you a Return
Goods Authorization (RGA) number to return product along with return
2. Shipping product
back: Ship the item to the address listed on the return authorization. Below
are the keys to a successful return:
Good Packaging: Re-pack products for return in the
original box with original packaging material.
Use the return label provided or your own label and write the
RGA# exactly as instructed by our staff. Do not write on the box to maintain
its like-new condition. Improper labeling may result in the denial of return.
Ship & Insure: Next, ship the product to the address
provided using a carrier that will provide both a tracking number as well as a
signature that the item was confirmed delivered. Please do not ship by Posta
because they do not provide these guarantees. If we are unable to confirm
delivery of your item, this may result in the denial of a refund.
Tracking Number:We recommend using a carrier that will provide
you with a return tracking number as this will speed up your return process.
Retain your tracking number and email it to the issuing store associate so that
we can check on the progress of your return. If you have not received credit within
14 days from the date of delivery to the address, please contact our store and
provide us with the tracking number so that we can expedite the credit process
You will have 7 days in which to return the product from the
date that we receive approval from the manufacturer. After 7 days, the Return
Authorization will expire and no replacements or refunds will be given. In the
event that a return becomes damaged on its way back to the return destination,
we will inform you via email or phone that the item was received damaged and
hold the product for up to 15 days. It is the customer’s responsibility to file
a claim with the shipping carrier and instruct us concerning what to do with
the damaged product. If we have not received notification or response from the
customer within 14 days, the item will be donated or destroyed.
3. Refunds: Once the
returned item has been received and verified to have all original contents and
packaging and confirmed to be free of damage, the refund credit process will
begin. Customers will be refunded, less 30% restocking and freight charges, via
in-store credit from Pavuta Telecom. Refunds are typically issued within 14
business days of final approval.
Items returned without
the proper RGA# or sent to the wrong address are subject to an automatic 50%
restocking fee or complete forfeiture of your refund. If credit is to be given,
it will be by store credit only. Please read your return instructions carefully
to avoid delays and unnecessary expenses.
Please do not request
a charge back from your credit card company during the return process. Due to
the time it takes to resolve charge back disputes, it is usually better to be
patient and wait for the return process to run its course. If a charge back has
been submitted, we will not be able to credit you for your return until the
charge back mediation process has been completed. This process can take up to
2. ITEMS NOT
ELIGIBLE FOR RETURNS / CREDIT INCLUDE
1. Special purchases,
including: clearance items, inventory sale items, etc.
2. Any item that has
been assembled, installed (including cut or clipped wires), modified or used in
3. Any item that is
not in resalable condition.
4. Any item not
accompanied by a Return Goods Authorization Number (RGA#) issued by Pavuta
5. Any item that is
not in the original box with sufficient packaging materials.
6. Large orders:
(Orders containing 10 or more items). When ordering large quantities, we
suggest ordering a sample for evaluation.
7. Light bulbs,
accessories, parts, and shades.
8. Any item not
purchased from Pavuta Telecom.
9. Shipping, handling
charges, restocking fees and storage charges.
3. DAMAGED AND
DEFECTIVE GOODS POLICY
We understand that a
product may get damaged in transit or, on occasion, there may be a manufacturer
product defect. Rest assured, we will stand by you during this process and make
sure we do everything we can to bring it to a satisfying and timely conclusion
– at no expense to you. For us to offer this level of service, however, we need
a little help from the customer in the form of a detailed product inspection
immediately upon delivery. This will make things much easier if you decide to
return the item.
For any deliveries
that are damaged in transit, instead of refusing the package, please contact
our store immediately. Please be aware that replacements or refunds can be
hindered or denied if the customer fails to notify Pavuta Telecom of defective
or damaged merchandise within twenty four hours of receipt. Immediate
inspection is especially important when receiving large items. In this case, it
is important to notate any damage on the bill of landing or receipt when you
sign for the delivery, even if the package appears only slightly damaged.
Customers who sign for delivery and do not notate “damage” assume
responsibility if merchandise is damaged. If the product itself appears
significantly damaged, you may refuse delivery. Please notify our store of
refusal so we can anticipate the return and send out a new item. Pavuta Telecom
will repair or replace the damaged or defective goods for no additional charge.
If a return is desired instead of replacement, the “Standard Return Policy” above
applies with a 30% restocking fee and our initial shipping and handling costs
will be deducted from the credit. Failure to follow return procedure for the
damaged item may result in a charge for the free replacement item. Returned
items that are found to be in working condition or shipped as ordered may NOT be
eligible for a refund. In such a case Pavuta Telecom will email you for your
decision on whether to ship the item back to you at your expense or be refunded
with a 50% restocking fee and store credit.
If you want to cancel
an order you have placed but have not paid for yet, you may do so by login in
to your customer account dashboard and selecting that particular order from the
orders page. Click on the cancel button to effect a cancellation of the order.
If you would like to
cancel an order that has not already been shipped from our store, simply
contact one of our sales associates at 0718496382. Then, we will submit a
request for cancellation. Shortly after, you will receive an email
acknowledging your cancellation request followed by another email either
confirming the cancellation or stating that we were unable to cancel. Please
allow up to 24 hours for confirmation of cancellation. Please be aware that some
items may have already shipped from our store and be in route for final
delivery to you. In such a case, cancellation fees may apply. Once an order has
already shipped, it cannot be cancelled, rerouted or redirected. If you would
like to return the item, you will need to follow the “Standard Return Policy”.
Do not refuse the delivery of non-damaged goods as this will result in up to a
50% restocking fee. A delivery refusal may also result in the loss of your
product and may void any possibility of a refund. You may also be charged for
roundtrip shipping costs. Some items that are custom made or built-to-order
cannot be cancelled.
5. ITEMS ON
If you are cancelling
an order due to back-order, we recommend you first call our store to verify the
accuracy of the date before making your final decision. There are times when
manufacturers have stated items as back-ordered, only to find that they have
already shipped or are going out the next day. On the other hand, if the item
is truly unavailable for an extended period, we sincerely apologize for the
delay. Please note that since a cancellation request is time sensitive, please
do not email or leave voice messages regarding your intention as it may slow
the process down. It is important that you get a hold of a store associate
directly at 0718496382.